Refund policy

SABR Return Policy

Welcome to SABR. Our commitment to delivering exceptional scents is paramount, but we acknowledge that there may be instances where you're not entirely satisfied with your purchase. To facilitate a hassle-free return process, please familiarize yourself with our return policy outlined below:

I. Eligibility for Returns:
I. You may return products purchased directly from SABR within 14 days from the date of delivery.
II. To qualify for a return, the product must be unused, in its original packaging, and in the same condition as when it was received.

II. How to Initiate a Return:
I. Request a return authorization (RA) number by contacting our customer support team at hello@sabrtokyo.com.
II. Complete the provided return form and include it in the return package.

III. Return Shipping:
I. Customers are responsible for the cost of return shipping, except in cases where the return is due to a product defect or an error on our part.
II. We recommend using a traceable shipping method to ensure your return reaches us securely.

IV. Return Address: Ship your return to the address on the original shipping box.

V. Refund Process:
I. After we receive and inspect your returned item, we will initiate the refund process.
II. Refunds will be processed to the original method of payment within 30 business days from the receipt of the returned product.
III. Shipping charges, if applicable, are non-refundable.

VI. Exchanges:
I. We do not facilitate direct product exchanges. Should you wish to exchange a product, please follow the return process and place a new order separately for the desired item.

VII. Damaged or Defective Products:
I. If you receive a damaged or defective SABR product, please contact our customer support team within 14 days of receiving the item to arrange for a replacement or refund.

VIII. Returns of Gifted Items:
I. If you received a SABR product as a gift and wish to return it, kindly reach out to our customer support team for assistance. We will collaborate with the original purchaser to facilitate the return.

IX. Returns without an RA Number: Returns without a valid RA number may not be accepted, and processing may be delayed.

X. Final Sale Items:
I. Some products may be designated as "final sale" and are not eligible for returns. Please review the product description for specifics.

By shopping with SABR, you agree to adhere to this return policy. If you have any questions or require assistance with your return, please do not hesitate to contact our customer support team at hello@sabrtokyo.com.

We appreciate your choice of SABR and your trust in our products and services.